Terms & Conditions

This Agreement sets forth the general terms and conditions of use for GB Network Solutions's products and services.

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TERMS OF SERVICE & POLICIES

You are bound to our Terms of Service & Policies.


TERMS OF SERVICE

Last updated: March 6, 2020

These Terms of Service (the “Agreement”) are an agreement between you (“User” or “you” or “your”) and GB Network Solutions. This agreement takes effect when you access our website. You represent to us that You are lawfully able to enter into contracts (e.g. You are not a minor). If you are entering into this Agreement for an entity, such as the company you work for, you represent to us that You have legal authority to bind that entity. You acknowledge that You have read the Agreement, and you agree to its terms of service and all policies posted on the GB Network Website. This Agreement sets forth the general terms and service of your use of the products and services made available by us and on our website (collectively, the “Services”).


COMPANY CONTENT

Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, “Company Content”), are the proprietary property of the Company or the Company’s licensors. Company Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Company Content. Any use of Company Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Company Content. All rights to use Company Content that are not expressly granted in this Agreement are reserved by the Company and the Company’s licensors.


USER CONTENT

You may upload, store, publish, display, and distribute information, text, photos, videos and other content for your website on or through the Services (collectively, “User Content”). User Content includes any content posted by you or by users of any of your websites hosted through the Services (“User Websites”). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to us that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party.

Solely for purposes of providing the Services, you hereby grant to the Company a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, the Company does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.

We exercise no control over, and accept no responsibility for, User Content or the content of any information passing through our computers, network hubs and points of presence or the internet. We do not monitor User Content. However, you acknowledge and agree that we may, but are not obligated to, immediately take any corrective action in our sole discretion, including without limitation suspended of all or a portion of the User Content or User Websites, or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that the Company shall have no liability due to any corrective action that we may take.


BILLING AND PAYMENT INFORMATION

1. Payment

It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the services in advance, on, or 5 days after the due date (including holidays). If you fail to do so your services will be suspended.

Payment must be made in first by monthly, quarterly or yearly (follow the package) and cannot be refundable in the whole part if the Agreement or any relevant part is terminated during the period of the payment relates. Payments shall be made according to the statement. All taxes, duties and other charges payment made by any government authority in relation to this Terms of Service are responsible by the customer.

All payments shall be made via MOLPay, PayPal, VISA, Mastercard or bank in to GB Network Solutions Sdn Bhd. All payments are private and secured by SSL. Customers detail regarding credit card or debit card will not be recorded.

If you want to set up autorenewal, you need to make payments through PayPal and set an automatic payment to our PayPal ID on the same day you made your first payment every month.

For Customer that subscribing to Dedicated Server and/or Co-Location. All services will be automatically renewed (except for share hosting services) on their contract renewal date. Customers who want to terminate the service are responsible to request for termination and provide GB Network Solutions in advance thirty (30) days written notice through [email protected] If you fail to do so your services will be suspended.

2. Taxes.

You will be responsible for the payment of all taxes, fees and other charges made by any government authority in relation to this Agreement (other than taxes payable on the overall income of GB Network).

3. Late Payment or Non-Payment.

Any invoice that is outstanding may result in the suspension or termination of services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

All product services are subject to being reclaimed and all content deleted if you fail to make a timely payment. You have three (3) months from the expiry date to pay the outstanding amount due for all products services. After 3 months, the data will be permanently deleted and cannot be restored.

4. Fraud.

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

5. Price Change

GB Network reserves the right to change prices, the monthly payment amount, or any other charges at any time. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us.

6. Promotions

All promotions and discounts for all product services can only be redeem by using the promo code from https://www.gbnetwork.my/specials. GB Network can reject any promo code if the offer has ended.


RENEWAL

You will receive a renewal reminder 30 days or 7 days depends on product services before the service is expired. If you would like to renew the service, you are required to pay GB Network Solutions the fee described at the reminder, or can perform a self-renewal at GB Network Solutions Customer Portal https://secure.gbnetwork.com/clientarea.php.


TERMINATION

Customer will receive a renewal reminder 30 days before the service is expired. You shall receive a renewal reminder at 30 days before the service expired. If you would like to renew the service, you are required to pay GB Network Solutions the fee described at the reminder, or can perform a self-renewal at GB Network Solutions Customer Portal https://secure.gbnetwork.com/clientarea.php.

For Customer that subscribing to Dedicated Server and/or Co-Location. All services will be automatically renewed (except for share hosting services) on their contract renewal date. Customers who want to terminate the service are responsible to request for termination and provide GB Network Solutions in advance thirty (30) days written notice through [email protected]

Upon termination of this Term of Service:

1. Termination will occur on all the customer’s right.

2. All outstanding balance fees will be allocated as responsibility to the customer.

3. All the materials related will be returned to GB Network Solutions without any copies retention.

4. Any debts or unpaid payment from customer will gives the rights to GB Network Solutions to refer to a third party collection agency to collect the payment.

5. The customer shall be responsible for copying or backup all the data and content that stored at GB Network Solutions servers. GB Network Solutions will not responsible to transfer content to another party.

6. After seven (7) days of termination period, all the data will automatically clear and remove from the system without notice.

7. GB Network Solutions will not responsible to refund any proportion of the software and/ or any licensing fees when customer’s services include the purchasing of software license by GB Network Solutions on behalf of the client.


REFUND

Any request for refund can be made through open ticket or live chat. The refund request is only applicable if there is any problem, trouble, difficulty, misfunctioning, complication or issue with our site, server, services, products, panels, or hosting. Any request for refund due to change of mind, not interesting with our services, bored with our services, zero knowledge with our services or without any reasonable excuse are not valid.


BACKUP AND DATA LOSS

Your use of the Services is at your sole risk. GB Network does not maintain backups of dedicated accounts or the Services purchased by you. You should not rely on the company for backup. It is solely your responsibility to maintain backups. GB Network is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on the GB Network’s servers.


AFFILIATE PROGRAM

Any self-referrals are not allowed. We have the rights to eliminate all self-referral commissions. We will update your commission 30 days after you made your referral payment. Any claim will be processed within 30 days after request was made. If the referral request on refund within 30 days, the commission for that referral can be removed. GB Network Solutions reserves the right to amend the Terms of Service of this offer without any prior notice. Minimum commission claim is RM100. Affiliate claim currency is in MYR only.


PRIVACY POLICY

GB Network Solutions (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.gbnetwork.my/, including any other media form, media channel or mobile website related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.


COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:


PERSONAL DATA

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.


DERIVATIVE DATA

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.


FINANCIAL DATA

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our Services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Paypal,] [MolPay,] [BillPlz,] [BitCoin,] [VISA,] [MasterCard], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.


DATA FROM SOCIAL NETWORKS

User information from social networking sites, such as [Facebook, GMail, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.


USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site:

1. Administer sweepstakes, promotions, and contests.

2. Assist law enforcement and respond to subpoena.

3. Compile anonymous statistical data and analysis for use internally or with third parties.

4. Create and manage your account.

5. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.

6. Email you regarding your account or order.

7. Enable user-to-user communications.

8. Fulfil and manage purchases, orders, payments, and other transactions related to the Site.

9. Generate a personal profile about you to make future visits to the Site more personalized.

10. Increase the efficiency and operation of the Site.

11. Monitor and analyse usage and trends to improve your experience with the Site.

12. Notify you of updates to the Site.

13. Offer new products, services, and/or recommendations to you.

14. Perform other business activities as needed.

15. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

16. Process payments and refunds.

17. Request feedback and contact you about your use of the Site.

18. Resolve disputes and troubleshoot problems.

19. Respond to product and customer service requests.

20. Send you a newsletter.

21. Solicit support for the Site.


DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:


BY LAW OR TO PROTECT RIGHTS

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.


MARKETING COMMUNICATIONS

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.


ONLINE POSTINGS

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.


THIRD-PARTY ADVERTISERS

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and Services of interest to you.


SOCIAL MEDIA CONTACTS

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.


OTHER THIRD PARTIES

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.


SALE OR BANKRUPTCY

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.


TRACKING TECHNOLOGIES

We are using these technologies mainly to improve our Services.


COOKIES AND WEB BEACONS

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.


INTERNET-BASED ADVERTISING

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.


WEBSITE ANALYTICS

We may also partner with selected third-party vendors such as [Google Analytics] to allow tracking technologies and remarketing Services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.


SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


OPTIONS REGARDING YOUR INFORMATION

ACCOUNT INFORMATION

You may at any time review or change the information in your account or terminate your account by:


CONTACTING US USING THE CONTACT INFORMATION PROVIDED BELOW

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Services and Policies and/or comply with legal requirements.


ACCEPTABLE USE POLICY

Please read this acceptable use policy ("policy", “AUP”) carefully before using GB Network Solutions website (“website”, "services") operated by GB Network Solutions ("us", 'we", "our").

Services provided by us may only be used for lawful purposes. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Services. Any material or conduct that in our judgment violates this policy in any manner may result in suspension or termination of the Services or removal of the user’s account with or without notice.


PROHIBITED USE

You may not use the Services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this AUP:

1. Phishing or engaging in identity theft.

2. Distributing computer viruses, worms, trojan horses or other malicious code.

3. Distributing pornography or adult related content or offering any escort services.

4. Promoting or facilitating violence or terrorist activities.

5. Infringing the intellectual property or other proprietary rights of others.


ENFORCEMENT

Your Services may be suspended or terminated with or without notice upon any violation of this policy. Any violations may result in the immediate suspension or termination of your account.


REPORTING VIOLATIONS

To report a violation of this policy, please contact us. We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.


INODE USAGE

An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.

The number of inodes indicates the number of files and folders you have. For example, shared and reseller servers only allow 150,000 files per cPanel account. This number is the “Soft Limit”, i.e. you will still be able to upload files once the limit is reached.

As for a hosting account, the limit is currently 250,000. Although exceeding the limit is in violation of our Terms of Service and can result in possible suspension, shared hosting account holders should not be too worried as most shared hosting accounts inode usage is still way below the limit.

VPS accounts are limited to 1,000,000 inodes. In other words, you will be unable to upload files to your account once the threshold is reached. Dedicated servers however, have no inode limitation. Its total inode usage depends on the file system of the server.

How can I reduce my Inode usage

To reduce the inodecounts, you only need to delete the files or emails you no longer need. Alternatively, you could also download the emails to your local system.


WHERE CAN I CHECK MY INODE USAGE

You may check your inode usage in your cPanel, below is the steps :

1. Login to cPanel with the URL as domainname.com/cpanel

2. Proceed to Home –> Stats and –> File Usage.

3. You are therefore able to view the total usage of your Inodes. Alternatively you may contact our support team to check on your Inode usage. Lastly, TOS Inode violations also include (however not limited to) continuously publishing and deleting large number of files (i.e. 10,000+) without pre-approval.


REMOTE ACCESS

Remote Support Services are provided at your sole risk. The assistance from GB Network Solutions Technical Support Representative is provided on the following terms and conditions:

You have requested the assistance of a Technical Support Representative through a remote connection to your computer. The ability for GB Network Solutions to remotely support your computer significantly enhances the quick resolution of your technical problem. You understand that by requesting such assistance, GB Network Solutions and his Technical Support Representatives may download and use software, gather system data, take remote control of your computer and support or modify your computer settings. By accepting these terms, you hereby grant GB Network Solutions the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing the Services. Be sure to close any confidential or personal files that you may be working on, before allowing remote support to your computer. Other than as set in these Terms, you agree that GB Network Solutions has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.


PRIVACY

GB Network Solutions will not save any data or files belonging to the client after the remote session has ended. Any files transferred to the provider for the purposes of analysis or fault diagnosis will be erased after the remote session has ended. Each remote support PIN provided by the provider to the client will only remain active for one session.


DATA BACKUP

GB Network Solutions does not provide data backup or restoration Services. you are solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on your computer and storage media before ordering the Services. you acknowledge and agree that GB Network Solutions or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the Services. the provider does not provide backup copies or support installation of unlicensed software to customers. please ensure that you have a licensed copy of all necessary software. GB Network Solutions does not take any responsibility for any data that could be on any hard drives, memory drives, peripherals or any other device. GB Network Solutions will attempt to back up or recover existing data but cannot be held responsible for any loss of data, whether it be by accident or intended. If necessary, some or all files may be deleted (data and software programs) in order to remove virus infections or make the computer functional again.


LIMITATION OF LIABILITY

GB Network Solutions make no warranties of any kind regarding the technical support Services provided hereunder. GB Network Solutions hereby disclaims all warranties and conditions regarding the technical support Services including all implied warranties and conditions of merchantability and fitness for a particular purpose. in no event shall GB Network Solutions be liable for (i) any special, indirect or consequential damages or (ii) any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the provision of technical support Services.


SERVICE AVAILABILITY GUARANTEE

1. GB Network Solutions guarantees that the Service will be available for the Customer’s use (‘Service Availability’) as calculated within the billing period of a related annual subscription period (hereafter referred as “subscription year”), where the Service Availability (SA) is calculated using this formula:

SA% = {1 – ((X – M)/Y)} x 100

2. If GB Network Solutions fails to provide Service Availability more than or equal to 99.9% in a billing year, the Customer will receive a credit against the Charges. For each 1% below the guaranteed level, a 1% credit of the Charges will apply.

3. Outage Time is determined on a billing year basis on cumulative customer reported trouble tickets for outage that have been logged by the Customer with GB Network Solutions trouble ticket system. Outage Time commences as of the time the Customer shall log the trouble ticket with GB Network Solutions trouble ticket system and terminates at such time as the Customer is able to use the Service but will exclude time attributable to outages of the type described in the following section.

4. Exclusions. The Customer is not entitled to any credit under our Availability guarantee for the following types of outages:

  1. Outages wholly attributable to Customer’s premises equipment (whether or not owned by Customer), or to local access facilities ordered directly by Customer;
  2. Outages wholly attributable to any act or omission of the Customer, or any third party, controlled by the Customer, including but not limited to the Customer’s agents, contractors or vendors;
  3. Outages due to Force Majeure;
  4. Scheduled outage/maintenance and Unscheduled outage/maintenance as notified and agreed upon to by Customer;
  5. Outages wholly attributable to the Customer’s negligence or willful misconduct, which may include the Customer’s failure to follow agreed-upon procedures; and
  6. Outages wholly attributable to “Off-Net Circuits,” that is, circuits comprising a part of the Service that are provided by third-party suppliers where the circuits are either
    1. international circuits, or
    2. long-haul domestic circuits.

PARTNERS AGREEMENTS

By agreeing with our Terms of Service and Policies, you also agreed with our partners agreements.

ICANN AGREEMENT
MYNIC AGREEMENT
RESELLERCLUB AGsREEMENT




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