TERMS OF SERVICE


Last updated: October 17, 2018


The terms of service detailed within this document contain the conditions for services provided by GB Network Solutions. This document constitutes a binding agreement between GB Network Solutions and the user of the services provided. These terms must be accepted by the user prior to the provision of the services ordered through submission of the registration form. By ordering the services, you agree to be bound by the terms and conditions stipulated within without modification.


GENERAL

 1. All pricing is guaranteed for the term of pre payment. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies GB Network Solutions in accordance with the cancellation procedures below of the termination of services. If there have unexpected charges within seven (7) days from the date of the invoice and it there is no argument, Customer will be assumed to agree to the charges and GB Network Solutions will not be subject to making adjustments to charges or invoices.

 2. Payment must be made in first by monthly, quarterly or yearly (follow the package) and cannot be refundable in the whole part if the Agreement or any relevant part is terminated during the period of the payment relates. Payments shall be made according to the statement. All taxes, duties and other charges payment made by any government authority in relation to this Terms of Services is responsible by the customer.

 3. Payment shall be made via MOLPay, PayPal, VISA, Mastercard or bank in to GB Network Solutions Sdn Bhd.

 4. All monthly charged bills are required to settle within 7 days from the invoice date.

 5. All quarterly, half-yearly, or yearly charged bills are required to settle within 21 days from the invoice date.

 6. If there any unfinished transaction or unsettled invoices after the due date given, the account will be suspended. The customer shall be responsible to any outstanding balance owed by client if a further invoice falls during the suspension of the account.


REFUND

 1. Refund for product will be valid for the first 30 days from the order date. No refund for renew existing product.


TERMINATION

 1. Customer will receive a renewal reminder 30 days before the service is expired. You shall receive a renewal reminder at 30 days before the service expired. If you would like to renew the service, you are required to pay GB Network Solutions the fee described at the reminder, or can perform a self-renewal at GB Network Solutions Customer Portal https://secure.gbnetwork.com/clientarea.php.

 2. For Customer that subscribing to Dedicated Server and/or Co-Location. All services will be automatically renewed (except for share hosting services) on their contract renewal date. Customers who want to terminate the service are responsible to request for termination and provide GB Network Solutions in advance thirty (30) days written notice through billing@gbnetwork.my.

 3. Upon termination of this Term of Service:

  - Termination will occur on all the customer’s right.

  - All outstanding balance fees will be allocated as responsibility to the customer.

  - All the materials related will be returned to GB Network Solutions without any copies retention.

  - Any debts or unpaid payment from customer will gives the rights to GB Network Solutions to refer to a third party collection agency to collect the payment.

  - The customer shall be responsible for copying or backup all the data and content that stored at GB Network Solutions servers. GB Network Solutions will not responsible to transfer content to another party.

  - After seven (7) days of termination period, all the data will automatically clear and remove from the system without notice.

  - GB Network Solutions will not responsible to refund any proportion of the software and/ or any licensing fees when customer’s services include the purchasing of software license by GB Network Solutions on behalf of the client.



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